Privacy & Cookies Policy
Who we are and how to get in touch
X-cellent Nails & Beauty is based in Bath, Somerset.
You can get in touch with us by calling or visiting us:
X-cellent Nails & Beauty
11 The Corridor
Bath
BA1 5AP
Telephone: 01225 483705
About this privacy policy
This policy sets out how we will use and share the information that you give us. This privacy policy relates to personal data collected by us via:
Our website
Telephone calls
Social media
Enquiring about contracting our services
What information we collect about you
We collect information about you when you register with us or request one of our services. We also collect information about you when you voluntarily provide feedback or mention our name in your own promotions or materials.
This information may include:
Your name and contact details
Information generated by the service or relationship we have with you: your bank and financial details, communication and correspondence.
Information generated by visiting our website or engaging with us on social media.
How we collect information about you and how we will use it
We may collect and process information that you provide during your correspondence with us. This could be, but not limited to, one of the following ways:
Giving information directly to us by calling us or via other media
Requesting any of our services or information.
Communicating with us through telephone.
We only use your personal information when the law allows us to. Most commonly, we use your personal information in the following circumstances:
Where you have given consent for us to process your information
To manage our relationship and administer our services as part of our contract with you
To carry out a request
Sending you marketing and information about our business and services via email if you consented to it.
Sharing your information
We will not share your information with anyone other than with the relevant authorities if we have reason to believe that you may be involved in activity that may be illegal under English law.
The information shared about you with people who work for us will be limited to what they need to know to carry out their duties and responsibilities.
Your choices in relation to personal information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. You also have the rights and choices which you can exercise on the data we hold on you.
You have the right to:
Obtain access to your personal information
Withdraw consent, including opting out of our email marketing at any time
Ask us to correct any errors or delete the information we hold,
Object to or restrict our processing of your information.
For more information or to action these rights, please contact us on 01225 483705
Retention and destruction of personal information
We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying UK tax accounting requirements. Our current retention schedules are as follows:
Financial records – 6 years after the end of the relevant tax period
Other client/ supplier records, including contact details and email correspondence – 2 years after our last contact from you
Enquiry records (people who did not subsequently become clients) – 6 months after our last contact from you
Where we have an ongoing working relationship with you and/or you have consented to receiving information from us, we will retain information beyond these timescales for the effective management of our contract and communication.
Other issues we want to make you aware of
We take the security of your information and your privacy seriously. We use certain programmes and third party apps to help us manage our business effectively and efficiently. We have chosen each of these carefully and work only with those we are satisfied have the same high standards and commitment to security as we do; we are satisfied that each of them take proactive steps to meet the required international privacy laws, including GDPR. We share details of these below.
Visitors to our website
Our website is built on a software platform called Squarespace. It is also hosted by them. You can read more about the way they ensure site users’ privacy is protected under EU Data Protection laws here:
When someone visits our website we use Google Analytics and Squarespace Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find out more about all of this here:
Google Analytics and Squarespace
Use of cookies
We use cookies, small pieces of data that websites store on a device, to help our website run effectively and to provide the best experience for our site visitors. Some of these are functional and required cookies that allow visitors to navigate around the website. Others are analytical and performance cookies. You can find more information about the cookies in use on our website here.
You are in control of cookies and so this article also describes how you can change your settings. You can also find out more about cookies on these two websites www.aboutcookies.org or www.allaboutcookies.org
Complaints
You have the right to complain to the Information Commissioner’s Office if you believe we have not acted within data protection and privacy laws.
Changes to this policy
We may change the terms of this privacy policy from time to time. We will keep it under annual review to make necessary and reasonable changes. We will make changes outside of this in the event of a significant change in the law.
May 2021